Service Destination Lead (Ukraine/Poland) — Join UP!


Service Destination Lead (Ukraine/Poland)

Touristic company JOIN UP! announces the opening of a new position –
Service Destination Lead (Ukraine/Poland)

We are Join UP! and SkyUp Airlines – together we form a group of companies with Ukrainian DNA – UPfamily, and are strategic partners. Our team is composed of over 1400 professionals in Ukraine and abroad.

Join UP! is a Ukrainian tour operator, which was founded in 2010, and is one of the strongest tour operators and the most powerful players in the tourism market of Ukraine. We work in Ukraine, Kazakhstan, Estonia, Latvia, Lithuania, Moldova, Poland and Romania.

In general, the portfolio of Join UP! has more than 40 directions. The tour operator’s portfolio includes more than 7,000 hotels available for reservation, of which more than 250 are exclusive.

To achieve our ambitious goals, we are looking for a Service Destination Lead to join our team in Ukraine (which can be relocated to Poland). If you can and want to work in a dynamic environment in a team of challengers, have a proactive attitude, produce an infinite number of ideas and can argue to DMS why high-level service is important for us, our customers and love travelling – welcome U aboard 👋  

Be ready to travel all around the world! You will visit all our destinations and will be our ambassador there.


In this position, your main responsibilities would include:

Guest relations:

  • Excellent customer service skills and can maintain positive relationships with guests.
  • Ensures effective communication regarding travel details and responds to any questions or queries.

Interaction with suppliers:

  • Coordinates with host companies and hotels to ensure a high level of service for guests.
  • Checks hotels against quality standards and ensures compliance.
  • Manages any conflicts and provides prompt solutions.
  • Work with internal and external processes to improve the tourist experience at destinations.


  • Collaborates with guides to ensure their availability and qualifications.
  • Implements best practices and standards to ensure quality guidance.
  • Organize the preparation of destinations for the season and work on the implementation of updated products from the tour operator.


  • Shows great hospitality and strives to provide guests with the best possible experience.
  • Proactively responds to guests’ needs and wants.


We expect that our new team member has:

  • Has extensive experience in tourism and hospitality services at least 5 years.
  • Knowledge of the tourism market and its peculiarities in a particular destination.
  • Possesses a high level of English language, including official languages and languages of local communication.
  • Analytical and organizational skills.
  • Comfortable expressing thoughts and communicating with different cultures.
  • Ready to adapt to changes in the destination and respond quickly to unforeseen situations.

Компанія пропонує:

What we offer:

  • Career in a large fast-growing international company (we operate in 9 markets and continue to extend).
  • Professional development within the company, compensation for external training and learning in GROW UP corporate university.
  • Culture of openness, equality, and support. Participation in social and volunteer initiatives of the company.  
  • Competitive financial motivation.
  • Employment conditions according to the legislation of Ukraine or Poland.
  • Competitive salary and clear bonus system regarding the achievements of the targets: % of the increase in additional sales: excursions, a box of impressions.
  • Ability to influence business plans and working processes.
  • Corporate medical insurance.
  • Corporate discounts on travelling with Join UP! 
  • Work format – remotely (from Ukraine or Poland) + frequent business trips.


Hiring process *:

Pre-screening interview (by phone).
HR Interview (online).
Interview with hiring managers.
Job offer. 

*Please note that the processing time for applications is 10 working days. If we have not contacted you during this time, we are not ready to proceed with you right now. We will save your CV in our talent pool to offer other relevant career opportunities in the future.

If you are willing to become a member of our team, please send your CV directly to [email protected] or use telegram – @UlyanaKushnir

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