Отзывы с Tripadvisor
Netta P
I was never given the address of the reception and when I finally found it after looking for it for an hour the key box did not have an envelope with my name on it as it should have had. After calling to the customer service and waiting for a half an hour I was told to take the keys for a spare apartment. When arriving to the apartment the toilet floor was full of hair, all sheets were dirty and the antenna cable for the TV was broken. We also were not provided with a password for the wifi. We came to Andorra to ski so we went to Grandvalira as soon as it opened in the next morning. In the evening I went to check-in in the reception and told them about how unsatisfied we were with the apartment but they said that if we made the complaint in the morning then something could have been done but as it was 6pm they weren't able to do anything. I was very unsatisfied and the receptionist promised to talk to her manager and get back to me but they never did. Показать ещё
Tommy
We are currently staying in Pierre Vacances (El Tarter), and last night (Christmas Eve) we were kept awake all night by music & noise from apartments in our bloc. When we rang the reception number, it was diverted to another location 5 km away, and we were told there was nothing they could do. We went to reception this morning to complain about this, and the staff sniggered when we told them about the music & noise all night. We asked to speak to a manager to get some clarity on what we should do if this happens again tonight, and we’re told a manager would contact us, but nobody did. We spoke to other families in the same bloc who also have small children and who were also kept awake most of the night. The apartments are nice and clean, location is good, however, the reception staff and customer service is very poor. I would not recommend for families, particularly with young children. Показать ещё
ACG31
Le plus positif est la superficie de l’appartement ( pour 6 ), 2 chambres et 2 SDB. Relativement calme et bien équipé. Les deux points vraiment négatifs sont la mauvaise qualité du matelas ( en cuvette ) et le parking sous terrain ou on ne peut pas se garer avec un véhicule assez grand. ( 12€ par nuit ) . Nous avons demandé un changement du matelas mais rien n’a été fait. Enfin les pistes sont à 400m mais cela est bien indiqué sur le site PV.